Question 1

Where do you ship to?

Accepted Answer

We ship across the entire United Kingdom, free of charge, with no minimum spend.

Question 2

How long does delivery take?

Accepted Answer

Handling: 1–3 business days. Transit: 2–5 business days. Total: 3–7 business days.

Question 3

How much does shipping cost?

Accepted Answer

Shipping is FREE on every order to anywhere in the United Kingdom.

Question 4

What payment methods do you accept?

Accepted Answer

Cash on Delivery (COD) is currently our payment method. Pay the courier when your order arrives.

Question 5

Can I track my order?

Accepted Answer

Yes — use our Order Tracking page with your order number and email address.

Question 6

What is your return policy?

Accepted Answer

You have 14 days from delivery to return new, unused items in original packaging for a full refund.

Question 7

Do you accept returns of defective products?

Accepted Answer

Yes — defective items are always accepted and refunded in full or exchanged.

Question 8

Is there a restocking fee?

Accepted Answer

No. There is no restocking fee on any return.

Question 9

How long do refunds take?

Accepted Answer

Refunds are processed within up to 30 days of receiving the returned item.

Question 10

Is the website secure?

Accepted Answer

Yes — the entire site uses SSL encryption. We never store your card details.

Question 11

How do I contact customer support?

Accepted Answer

Email contact@ravodeals.shop or call +44 1698 458446 during our support hours: Mon–Fri, 9 AM – 6 PM.

Question 12

Are your products genuine?

Accepted Answer

Yes — every product is sourced from verified suppliers and quality-checked before dispatch.

Frequently asked questions