Refund & Return Policy

Under the UK Consumer Contracts Regulations 2013, you have the statutory right to cancel an online order within 14 days of receipt. On top of that, RavoDeals voluntarily offers a longer 30-day return window for any reason. Our policy goes hand in hand with — and never overrides — your statutory rights.

You have 30 calendar days from the day you receive your order to notify us that you'd like to return an item, and a further 14 days from that notification to ship it back to us.

To be eligible for a refund or exchange, items must be:

• In new, unused condition, with no signs of damage, wear or alteration;
• Returned in their original packaging, complete with any tags, inserts or accessories;
• Accompanied by proof of purchase (order number or confirmation email).

For hygiene and safety reasons, the following cannot be returned unless faulty:

• Items that have been used, planted in, filled with soil or installed outdoors;
• Custom or made-to-order pieces;
• Sale or clearance items marked as "final sale" on the product page.

Email us at contact@ravodeals.shop with your order number, the item(s) and the reason.

1. We'll reply within 1 business day with return instructions and the correct address.
2. Pack the item securely — use plenty of padding for ceramic and terracotta pieces.
3. Ship via a tracked service and keep your receipt until your refund is confirmed.
4. Once we receive and inspect the item, we'll email you to confirm your refund or exchange.

We strongly recommend a tracked, insured service. We can't be held responsible for items lost or damaged on the way back to us.

A prepaid return label is included in every package at no cost to you. Simply use the label provided to send your return back to us — no need to pay for postage at the post office. Return shipping is free for all eligible returns, including change-of-mind and defective items.

If your order arrives damaged or faulty, email contact@ravodeals.shop within 48 hours of delivery with your order number and clear photos. We will arrange a free replacement or full refund, including any return shipping costs.

• Refunds are issued to the original payment method, in the currency you paid.
• Card payments are refunded securely through Stripe, our PCI-DSS Level 1 certified payment processor. All transactions are encrypted with SSL/TLS, and we never see or store your full card details.
• Once we receive and inspect your returned item, we process your refund within 5 days. The money then reaches your account according to your bank or card provider's schedule.
• Cash on Delivery orders are refunded via bank transfer once the returned item is received and inspected.
• Original shipping is refunded for faulty items, but not for change-of-mind returns.

The fastest way to exchange is to return for a refund and place a new order for the replacement. If you'd prefer a direct exchange, mention this when you contact us and we'll do our best to arrange it, subject to stock.

If you'd like to cancel an order, please see our dedicated Cancellation Policy.